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Sereno Spa, Park Hyatt Goa Resort & Spa

Spread over 3,350 sq m, Sereno Spa offers holistic treatments with a blend of unique therapies inspired by ayurvedic and yogic traditions. Dr Ratheesh Kumar, spa manager, Sereno Spa Park Hyatt Goa Resort & Spa says,“These profound and holistic sciences of life redefine the spa approach, creating an all-encompassing and rewarding experience. A truly serene sanctuary for the senses, Sereno Spa offers treatments and programmes that promote wellness, fitness and relaxation.”

The comprehensive menu of spa therapies has a complete range of ayurvedic treatments – from Pitta Abhyanga, a deep tissue technique for muscle relaxation to Kapha Abhyanga, a massage that stimulates the cells, removes dullness and helps tone the body. “The signature treatments at Sereno Spa include the Synchronised Abhyanga Massage, performed by two therapists with synchronised and rhythmic movements that invigorate the body; Njavara Rice Massage, where pure Njavara rice and crushed herbs are warmed and applied as a herbal concoction; Shirodhara, one of the most relaxing therapies; and the cooling aloe and lavender Masque,” adds Kumar.

"These profound and holistic sciences of life redefine the spa approach, creating an all-encompassing and rewarding experience."
Dr Ratheesh Kumar

Sereno Spa offers other treatments as well, including touch therapies like yoga massage, blissful aroma massage, Marma Energy Zone massage, skin refining treatments, replenishing body wraps, holistic facial therapies and marine facial therapies. The elegantly designed nine indoor treatment suites, along with outdoor therapy spaces, are arranged around the Courtyard of Tranquility. Some of the signature spa packages at the Sereno Spa include the ayurvedic rejuvenation programme, that focuses on lifestyle balance, and the beauty and indulgence programme, that brings a unique and fresh perspective to health and beauty care. The stress management programme focuses primarily on implementing various mind and body balance techniques, while the integrated wellness programme combines lifestyle assistance with advice on natural self-care techniques, organic nutrition concepts and fitness options.

Kumar strongly feels that the key success of a spa is based on factors such as staff selection, marketing plan development, retail product merchandising and display plan, facility protocols and a viable operating budget, but the most important is continuous staff training and evaluation of standard operating procedures (SOPs). “At Sereno Spa we invest a lot of time in educating and training our staff through our inhouse School of Hospitality Training Modules and Spa Skills Therapy Training. The training enables them to sharpen their sales skills, product knowledge, customer interaction, thereby increasing the overall guest experience in the spa. Also, a lot of emphasis is given on cleanliness at the Spa, the staff are specially trained to keep the spa clean at all times.”

The development of SOPs for each treatment helps to offer the same service levels to guests across the world. “Brands with established SOPs are often better equipped to handle problems and create standards for customer service that contribute to the overall success of the spa business,” concludes Kumar.

By Kahini Chakraborty