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Maya Spa, The Zuri Kumarakom, Kerala Resort & Spa

Illusions are games of mind, but at Maya Spa at The Zuri Kumarakom, Kerala Resort & Spa they believe in transforming the illusion into reality by revitalising the body and mind with the aid of a variety of time-tested therapies. Describing his spa further Dr Sunil Kumar, the spa manager says, “With a spread of over 15000 sq ft and 14 treatment rooms, the Maya Spa at The Zuri Kumarakom, Kerala Resort & Spa is a complete wellness and health destination. The Maya Spa makes the most of the tranquil setting of the Kumarakom Backwaters to ensure that guests can unwind and de-stress like never before.” The therapies on offer go across ayurveda, hydro therapy, solar therapies, Swedish and Thai massages, Sabai stone therapy amongst others. “The experience is conceptualised to calm the senses, refresh the balance and renew vitality. Guests can choose from a range of personalised natural therapies specially designed to help relax and return refreshed,” says Dr Kumar. The spa also provides a choice of multi gymnasium and Jacuzzi, sauna, steam and plunge pool to enjoy the experience of divine healing and beauty massages. What makes the spa unique are the three special Hydro rooms with Hydro aromatic bath tub, Vichy shower and Nuvola Bed; a specially designed relaxation lounge that gives an impression of facing the open night sky. The popular treatments at The Maya Spa are the Panchakarama treatment and the Cloud 9 massage. “Since Kerala is the hub for Ayurveda the Panchakarama treatment is popular. Having said that, western treatments like the Cloud 9 massage are also much sought after since very few spas in India offer a Nuvola bed,” he explains.

"Since Kerala is the hub for Ayurveda the Panchakarama treatment is popular. Western treatments like the Cloud 9 massage are also much sought after."
Dr Sunil Kumar

To keep systems and processes in place Maya Spa places a lot of importance on the training and development. “As a routine we have a standard three hours of weekly training for every employee. To make this effective, the weekly training of staff is linked to the appraisal of the HOD making it mandatory to ensure that every staff undergoes training. Apart from this we conduct training sessions every year with qualified external trainers who specialise in specific treatments,” describes a proud Dr Kumar. Continuing to maintain quality and consistency he adds that they employ only high quality and trusted classical products for all Ayurveda treatments. “For western treatments we use only Pevonia products who offer a complete line of spa care products containing the finest natural marine and botanical ingredients, combined with technologically advanced formulas and treatments to deliver outstanding results,” he says. In a spa, the yardstick for quality offered lies in the experience that a customer receives. This experience can be controlled only with a strict focus on quality of products, service and facility, which is of utmost importance in ensuring an overall experience which exceeds the expectations of discerning customers. Such a focus also helps in making our guests aware of what to expect when it comes to a facility like ours,” he is clear.

Based on the affirmation that quality begets revenues Dr Kumar is proud that Maya Spa contributes almost 10 per cent of the total hotel revenue. “This is a significant contribution to the hotels GOP as the spa GOP is more than 50 per cent,” he says. He further adds that besides the direct revenues from the spa, its importance to the property is even more invaluable when it comes to wooing health conscious customers who are keen to keep their body and mind in top shape. This brings in guests who would also book rooms and contribute to additional revenue. On the cards for Maya Spa, at the moment, is a focus on expanding reach to deliver the experience to newer markets. “On this front we have been successful in collaborating with international units to offer guests long stay packages for specialised treatments like the classical Panchkarma treatments that extend to 14 nights,” he says. This is apart from delivering an unmatched experience to guests with the best of facilities and service.

By Sayoni Bhaduri